Patient Care Coordinator - Medical Office
SightTrust Eye Institute SightTrust Eye Institute Sunrise, FL Sunrise, FL Part-time Full-time Part-time Full-time $19 - $22 an hour $19 - $22 an hour 1 day ago 1 day ago 1 day ago Patient Care Coordinator
Summary:
Responsible for handling inbound and outbound telephone sales inquiries regarding cataract and vision correction surgery, coordinating patient referrals with eye care providers, and scheduling appointments for patient consultations, exams and post-operative visits.
DAILY RESPONSIBILITIES CALL PROCESSING:
Give priority to inbound calls Initiate appointment reminder calls to scheduled patients daily.
Retrieve voice-mail every 30 - 60 minutes.
Perform outbound calls as inbound call volume permits to invite patient to schedule cataract evaluations.
Prep patient records for upcoming evaluations Triage patient calls to the appropriate personnel, including technicians and Medical Director.
Capture required patient demographics and perform data entry at time of inquiry to correctly create new patient record.
Collect necessary patient demographic data, such as, insurance card information.
Verify patient insurance.
Capture referral source.
Strategically schedule patient appointments to maintain smooth, consistent patient flow Document all inquiries and follow-up calls for medical, legal, and statistical purposes.
Complete appointment confirmations.
MISC.
Responsibilities:
Check and distribute faxes Make sure all machines are stocked with paper Prepare patient records for next day activity Handle medical record release forms BEHAVIORAL STANDARDS:
Maintain and role model a positive, friendly, approachable disposition Consistent, timely and clear confrontation of issues using correct use of confrontational skills, good problem solving techniques, validation of information and follow-up.
Maintain effective follow-through of assigned responsibilities in a prompt and efficient manner so that no other divisional process is delayed and supervisory intervention is not required.
Establish and maintain an atmosphere of trust and honesty always maintaining confidentiality as defined by parties involved.
Seek out additional duties when assigned work has been completed and as call volume permits.
MINIMUM
Qualifications:
Demonstrate outstanding listening skills Strong customer service orientation Excellent telephone skills Ability to work with multiple priorities Understanding of and experience with Windows software applications PREFERRED
Qualifications:
Demonstrate basic knowledge of Ophthalmology and/ or Optometry 1 year of Optometric and/ or Ophthalmic experience preferred Experience with general insurance aspects Basic knowledge of Nextech Practice Management system and EMR Ability to assist in billing aspects of the facility:
including insurance verification's, pre-authorizations, reconciling, billing and posting per company policy and as needed.
We are a drug free workplace Job Types:
Full-time, Part-time Pay:
$19.
00 - $22.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Healthcare setting:
Private practice Medical specialties:
Ophthalmology Schedule:
8 hour shift Day shift Monday to Friday Ability to commute/relocate:
Sunrise, FL:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Healthcare Customer Service:
1 year (Required) Work Location:
In person Give priority to inbound calls Initiate appointment reminder calls to scheduled patients daily.
Retrieve voice-mail every 30 - 60 minutes.
Perform outbound calls as inbound call volume permits to invite patient to schedule cataract evaluations.
Prep patient records for upcoming evaluations Triage patient calls to the appropriate personnel, including technicians and Medical Director.
Capture required patient demographics and perform data entry at time of inquiry to correctly create new patient record.
Collect necessary patient demographic data, such as, insurance card information.
Verify patient insurance.
Capture referral source.
Strategically schedule patient appointments to maintain smooth, consistent patient flow Document all inquiries and follow-up calls for medical, legal, and statistical purposes.
Complete appointment confirmations.
Check and distribute faxes Make sure all machines are stocked with paper Prepare patient records for next day activity Handle medical record release forms Maintain and role model a positive, friendly, approachable disposition Consistent, timely and clear confrontation of issues using correct use of confrontational skills, good problem solving techniques, validation of information and follow-up.
Maintain effective follow-through of assigned responsibilities in a prompt and efficient manner so that no other divisional process is delayed and supervisory intervention is not required.
Establish and maintain an atmosphere of trust and honesty always maintaining confidentiality as defined by parties involved.
Seek out additional duties when assigned work has been completed and as call volume permits.
Demonstrate outstanding listening skills Strong customer service orientation Excellent telephone skills Ability to work with multiple priorities Understanding of and experience with Windows software applications Demonstrate basic knowledge of Ophthalmology and/ or Optometry 1 year of Optometric and/ or Ophthalmic experience preferred Experience with general insurance aspects Basic knowledge of Nextech Practice Management system and EMR Ability to assist in billing aspects of the facility:
including insurance verification's, pre-authorizations, reconciling, billing and posting per company policy and as needed.
401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Private practice Ophthalmology 8 hour shift Day shift Monday to Friday Sunrise, FL:
Reliably commute or planning to relocate before starting work (Required) Healthcare Customer Service:
1 year (Required).
Estimated Salary: $20 to $28 per hour based on qualifications.
Summary:
Responsible for handling inbound and outbound telephone sales inquiries regarding cataract and vision correction surgery, coordinating patient referrals with eye care providers, and scheduling appointments for patient consultations, exams and post-operative visits.
DAILY RESPONSIBILITIES CALL PROCESSING:
Give priority to inbound calls Initiate appointment reminder calls to scheduled patients daily.
Retrieve voice-mail every 30 - 60 minutes.
Perform outbound calls as inbound call volume permits to invite patient to schedule cataract evaluations.
Prep patient records for upcoming evaluations Triage patient calls to the appropriate personnel, including technicians and Medical Director.
Capture required patient demographics and perform data entry at time of inquiry to correctly create new patient record.
Collect necessary patient demographic data, such as, insurance card information.
Verify patient insurance.
Capture referral source.
Strategically schedule patient appointments to maintain smooth, consistent patient flow Document all inquiries and follow-up calls for medical, legal, and statistical purposes.
Complete appointment confirmations.
MISC.
Responsibilities:
Check and distribute faxes Make sure all machines are stocked with paper Prepare patient records for next day activity Handle medical record release forms BEHAVIORAL STANDARDS:
Maintain and role model a positive, friendly, approachable disposition Consistent, timely and clear confrontation of issues using correct use of confrontational skills, good problem solving techniques, validation of information and follow-up.
Maintain effective follow-through of assigned responsibilities in a prompt and efficient manner so that no other divisional process is delayed and supervisory intervention is not required.
Establish and maintain an atmosphere of trust and honesty always maintaining confidentiality as defined by parties involved.
Seek out additional duties when assigned work has been completed and as call volume permits.
MINIMUM
Qualifications:
Demonstrate outstanding listening skills Strong customer service orientation Excellent telephone skills Ability to work with multiple priorities Understanding of and experience with Windows software applications PREFERRED
Qualifications:
Demonstrate basic knowledge of Ophthalmology and/ or Optometry 1 year of Optometric and/ or Ophthalmic experience preferred Experience with general insurance aspects Basic knowledge of Nextech Practice Management system and EMR Ability to assist in billing aspects of the facility:
including insurance verification's, pre-authorizations, reconciling, billing and posting per company policy and as needed.
We are a drug free workplace Job Types:
Full-time, Part-time Pay:
$19.
00 - $22.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Healthcare setting:
Private practice Medical specialties:
Ophthalmology Schedule:
8 hour shift Day shift Monday to Friday Ability to commute/relocate:
Sunrise, FL:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Healthcare Customer Service:
1 year (Required) Work Location:
In person Give priority to inbound calls Initiate appointment reminder calls to scheduled patients daily.
Retrieve voice-mail every 30 - 60 minutes.
Perform outbound calls as inbound call volume permits to invite patient to schedule cataract evaluations.
Prep patient records for upcoming evaluations Triage patient calls to the appropriate personnel, including technicians and Medical Director.
Capture required patient demographics and perform data entry at time of inquiry to correctly create new patient record.
Collect necessary patient demographic data, such as, insurance card information.
Verify patient insurance.
Capture referral source.
Strategically schedule patient appointments to maintain smooth, consistent patient flow Document all inquiries and follow-up calls for medical, legal, and statistical purposes.
Complete appointment confirmations.
Check and distribute faxes Make sure all machines are stocked with paper Prepare patient records for next day activity Handle medical record release forms Maintain and role model a positive, friendly, approachable disposition Consistent, timely and clear confrontation of issues using correct use of confrontational skills, good problem solving techniques, validation of information and follow-up.
Maintain effective follow-through of assigned responsibilities in a prompt and efficient manner so that no other divisional process is delayed and supervisory intervention is not required.
Establish and maintain an atmosphere of trust and honesty always maintaining confidentiality as defined by parties involved.
Seek out additional duties when assigned work has been completed and as call volume permits.
Demonstrate outstanding listening skills Strong customer service orientation Excellent telephone skills Ability to work with multiple priorities Understanding of and experience with Windows software applications Demonstrate basic knowledge of Ophthalmology and/ or Optometry 1 year of Optometric and/ or Ophthalmic experience preferred Experience with general insurance aspects Basic knowledge of Nextech Practice Management system and EMR Ability to assist in billing aspects of the facility:
including insurance verification's, pre-authorizations, reconciling, billing and posting per company policy and as needed.
401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Private practice Ophthalmology 8 hour shift Day shift Monday to Friday Sunrise, FL:
Reliably commute or planning to relocate before starting work (Required) Healthcare Customer Service:
1 year (Required).
Estimated Salary: $20 to $28 per hour based on qualifications.
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