Healthcare Operations Manager
Our Opportunity:
Chewys mission is to be the most trusted and convenient destination for pet parents and partners everywhere.
We view pets (and pet parents) as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction.
Within Chewy, the Chewy Health team is focused on advancing how veterinarians and pet parents care for pets and are on a multi-year journey to enhance the experience of working with veterinarians to keep pets happy and healthy.
As part of this mission, the Chewy Health team is hiring a Manager, Healthcare Operations to help us build a suite of services for customers to manage every step of their pet parent journey and veterinarian care for their pet.
This position is a unique opportunity to work with one of the most dynamic and innovative teams at Chewy.
What youll do ?As a Manager, Healthcare Operations, you will serve as a leader of veterinary team members, embodying the Chewy culture to work collaboratively with your peers and deliver the pet parent WOW experience.
The Manager, Healthcare Operations responsibilities include:
Oversee operational performance, scheduling,reviewing SOPs and metrics to guide and advance your team.
Serve as a people leader, mentoringteam members with their career development, including conducting reviews, feedback and supporting training.
Engage with stakeholders to uphold Customer-First practices and deliver consistent WOW experiences.
Implement operational strategies as determined by the management team.
Consistently monitor and evaluate operational effectiveness in addition to employee engagement and satisfaction; communicate and relay feedback to management as appropriate.
Guide the team in following Standard Operating Procedures (SOPs).
?
Communicate clearly and respectfully with stakeholders and team members.
?
Aid others on the team in their use of job-specific technology and software What youll need ?
3
years of experience as a people leader
Experience in veterinary clinicsrequired
Experience mentoring, training and leading others?
Experience managing budgets, P&L, and operations required
Strong ability to connect with stakeholders and demonstrate empathy and compassion?
Ability to manage conflict resolution?
Excellent verbal / written communication, observational, and analytical skills?
Ability to work in a fast-paced environmentChewy is committed to equal opportunity.
We value and embrace diversity and inclusion of all Team Members.
If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at our company, please contact email protected .
To access Chewys Privacy Policy, which contains information regarding information collected from job applicants and how we use it, please click here:
Chewy Privacy Policy.
(https:
//www.
chewy.
com/app/content/privacy) /> Chewy is committed to equal opportunity.
We value and embrace diversity and inclusion of all Team Members.
If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact email protected .
If you have a question regarding your application, please contact email protected .
To access Chewy's Customer Privacy Policy, please click here ( https:
//www.
chewy.
com/app/content/privacy).
To access Chewy's California CPRA Job Applicant Privacy Policy, please click here (https:
//chewyinc.
phenompro.
com/us/en/privacy-policy).
Recommended Skills Analytical Coaching And Mentoring Communication Conflict Resolution Customer Service Financial Management Estimated Salary: $20 to $28 per hour based on qualifications.
Chewys mission is to be the most trusted and convenient destination for pet parents and partners everywhere.
We view pets (and pet parents) as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction.
Within Chewy, the Chewy Health team is focused on advancing how veterinarians and pet parents care for pets and are on a multi-year journey to enhance the experience of working with veterinarians to keep pets happy and healthy.
As part of this mission, the Chewy Health team is hiring a Manager, Healthcare Operations to help us build a suite of services for customers to manage every step of their pet parent journey and veterinarian care for their pet.
This position is a unique opportunity to work with one of the most dynamic and innovative teams at Chewy.
What youll do ?As a Manager, Healthcare Operations, you will serve as a leader of veterinary team members, embodying the Chewy culture to work collaboratively with your peers and deliver the pet parent WOW experience.
The Manager, Healthcare Operations responsibilities include:
Oversee operational performance, scheduling,reviewing SOPs and metrics to guide and advance your team.
Serve as a people leader, mentoringteam members with their career development, including conducting reviews, feedback and supporting training.
Engage with stakeholders to uphold Customer-First practices and deliver consistent WOW experiences.
Implement operational strategies as determined by the management team.
Consistently monitor and evaluate operational effectiveness in addition to employee engagement and satisfaction; communicate and relay feedback to management as appropriate.
Guide the team in following Standard Operating Procedures (SOPs).
?
Communicate clearly and respectfully with stakeholders and team members.
?
Aid others on the team in their use of job-specific technology and software What youll need ?
3
years of experience as a people leader
Experience in veterinary clinicsrequired
Experience mentoring, training and leading others?
Experience managing budgets, P&L, and operations required
Strong ability to connect with stakeholders and demonstrate empathy and compassion?
Ability to manage conflict resolution?
Excellent verbal / written communication, observational, and analytical skills?
Ability to work in a fast-paced environmentChewy is committed to equal opportunity.
We value and embrace diversity and inclusion of all Team Members.
If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at our company, please contact email protected .
To access Chewys Privacy Policy, which contains information regarding information collected from job applicants and how we use it, please click here:
Chewy Privacy Policy.
(https:
//www.
chewy.
com/app/content/privacy) /> Chewy is committed to equal opportunity.
We value and embrace diversity and inclusion of all Team Members.
If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact email protected .
If you have a question regarding your application, please contact email protected .
To access Chewy's Customer Privacy Policy, please click here ( https:
//www.
chewy.
com/app/content/privacy).
To access Chewy's California CPRA Job Applicant Privacy Policy, please click here (https:
//chewyinc.
phenompro.
com/us/en/privacy-policy).
Recommended Skills Analytical Coaching And Mentoring Communication Conflict Resolution Customer Service Financial Management Estimated Salary: $20 to $28 per hour based on qualifications.
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