Repair Administrator
Company Name:
Universal Search Associates (DBA Fluid Power Connections)
Position Summary
Support and enable the repair work group by providing clerical and administrative support services. Coordinate with repair services staff to meet customer orders and needs. Involves purchasing, ordering, receiving, and recording inbound inventory and maintaining record of status of repairs.
Working Conditions
Warehouse/office setting working at desk or workstation with computer terminal, sedentary work. Retail counter for customer interaction. Some periods of standing and walking. Extensive telephone responsibilities with minor interruptions. Some exposure to mechanical parts and hydraulic fluids. Some requirements to wear protective safety equipment. Ability to lift 20 lbs. from floor to waist.
Job Duties and Responsibilities (with percentage of time spent)
70% Administration- Reconcile cash and credit card sales drawer. Fill out daily cash report and fax to credit. Maintain and update open order reports. Maintain petty cash. Prepare PO for necessary parts from internal or external sources. Coordinate with repair staff to determine initial estimate including parts, labor, and delivery times. Label open SWOs using 1-8 process to maintain accurate status. Prepare and maintain teamwork forms, graphs, and documentation including time and labor tracking. Responsible for accuracy of all paperwork pertaining to repair service work orders with the use of Apero Trax. Fill out warranty claims, and prepare SWO paper audit. Receive and ship parcels.
25% Customer Service- Greet, assist, work with, and enable industrial customers in the servicing of hydraulic parts or components through basic knowledge of hydraulic component repair. Locate, order, and receive parts and pricing availability utilizing parts manual or computer parts breakdown. Communicate estimate to customer for approval and prepare invoice for payment. Monitor, update, and advise customer of status of repairs. Check stages for repair units on shelf. Prepare stage three SWO for invoicing and call customer to advise. Receive incoming repairs, enter SWO into Apero Trax, and tag unit with customer info. Call stage four, five, and eight twice per week. Invoice SWO.
5% Inventory Control-Monitor, order, and coordinate with repair staff to maintain adequate inventory levels. Reconcile inventory.
Perform other related duties as required.
Requirements/Knowledge, Skills, and Abilities
3-5 years clerical or administrative experience preferably in industrial service and repair industry OR more than 5 years hydraulic repair experience. High School/GED required.
Knowledge of:
Apero Trax, Outlook
Word and Data entry
Fluid power systems and components
Skilled in:
Providing customer service by phone and in person with friendly/cooperative attitude
Communicating effectively verbally and in writing
Organizing assignments on daily and weekly basis
Attention to detail and producing accurate work
Abilities:
Handle multiple projects using independent judgement
Self motivation and initiative
Meet deadlines and manage time effectively
Prioritize workload
Collaborate with a diverse group of people
Reflect company values to customers
Listen effectively/hear customers' needs
Key Challenges (most difficult or challenging aspects of role)
Product Knowledge
Internal Contacts
Credit, Distribution, Customer Service, Retail
External Contacts
Individual and industrial customers, Vendors, Suppliers
Estimated Salary: $20 to $28 per hour based on qualifications.
Universal Search Associates (DBA Fluid Power Connections)
Position Summary
Support and enable the repair work group by providing clerical and administrative support services. Coordinate with repair services staff to meet customer orders and needs. Involves purchasing, ordering, receiving, and recording inbound inventory and maintaining record of status of repairs.
Working Conditions
Warehouse/office setting working at desk or workstation with computer terminal, sedentary work. Retail counter for customer interaction. Some periods of standing and walking. Extensive telephone responsibilities with minor interruptions. Some exposure to mechanical parts and hydraulic fluids. Some requirements to wear protective safety equipment. Ability to lift 20 lbs. from floor to waist.
Job Duties and Responsibilities (with percentage of time spent)
70% Administration- Reconcile cash and credit card sales drawer. Fill out daily cash report and fax to credit. Maintain and update open order reports. Maintain petty cash. Prepare PO for necessary parts from internal or external sources. Coordinate with repair staff to determine initial estimate including parts, labor, and delivery times. Label open SWOs using 1-8 process to maintain accurate status. Prepare and maintain teamwork forms, graphs, and documentation including time and labor tracking. Responsible for accuracy of all paperwork pertaining to repair service work orders with the use of Apero Trax. Fill out warranty claims, and prepare SWO paper audit. Receive and ship parcels.
25% Customer Service- Greet, assist, work with, and enable industrial customers in the servicing of hydraulic parts or components through basic knowledge of hydraulic component repair. Locate, order, and receive parts and pricing availability utilizing parts manual or computer parts breakdown. Communicate estimate to customer for approval and prepare invoice for payment. Monitor, update, and advise customer of status of repairs. Check stages for repair units on shelf. Prepare stage three SWO for invoicing and call customer to advise. Receive incoming repairs, enter SWO into Apero Trax, and tag unit with customer info. Call stage four, five, and eight twice per week. Invoice SWO.
5% Inventory Control-Monitor, order, and coordinate with repair staff to maintain adequate inventory levels. Reconcile inventory.
Perform other related duties as required.
Requirements/Knowledge, Skills, and Abilities
3-5 years clerical or administrative experience preferably in industrial service and repair industry OR more than 5 years hydraulic repair experience. High School/GED required.
Knowledge of:
Apero Trax, Outlook
Word and Data entry
Fluid power systems and components
Skilled in:
Providing customer service by phone and in person with friendly/cooperative attitude
Communicating effectively verbally and in writing
Organizing assignments on daily and weekly basis
Attention to detail and producing accurate work
Abilities:
Handle multiple projects using independent judgement
Self motivation and initiative
Meet deadlines and manage time effectively
Prioritize workload
Collaborate with a diverse group of people
Reflect company values to customers
Listen effectively/hear customers' needs
Key Challenges (most difficult or challenging aspects of role)
Product Knowledge
Internal Contacts
Credit, Distribution, Customer Service, Retail
External Contacts
Individual and industrial customers, Vendors, Suppliers
Estimated Salary: $20 to $28 per hour based on qualifications.
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