IT Ops Analyst II
Overview
In addition to its two Seminole Hard Rock Hotels & Casinos, the Seminole Tribe owns and operates the five Seminole Casinos in Coconut Creek and Hollywood, on the Southeast coast in Immokalee near Naples, on the Brighton Reservation north of Lake Okeechobee, and on the Big Cypress Reservation south of Lake Okeechobee.
The Seminole Tribe has long been recognized for innovation in its gaming and other businesses. It opened the first high-stakes bingo hall and casino in the United States in 1979. That facility was the forerunner of the Indian Gaming movement throughout North America.
Analysts believe today's Seminole Tribe operates one of the most profitable gaming enterprises in the world. In March 2007, the Seminole Tribe of Florida acquired Hard Rock International, the first transaction of its kind by an Indian tribe. Hard Rock International is one of the most globally recognized music, entertainment, leisure and dining brands. It includes the world's largest collection of authentic music memorabilia. The deal also includes licensing or franchise agreements for additional restaurants, hotels and Hard Rock Live performance venues.
Responsibilities
The IT Operations Analyst II is responsible for monitoring, managing and responding to system alerts at the Operations Center and receiving calls to the Service Desk for help on the Enterprise Systems. Monitors and manages data information, including technical and administrative analysis, remediates or escalates incidents to the appropriate responsible parties. This includes the monitoring of applications, Network, Telecommunications, Guest facing computer services and trouble isolation and repair of identified and reported problems.
Operations Center and Service Desk
Responsibilities:
Central IT communications
Manage
Monitor
Diagnose
Report
Escalate
Document
Gather statistics
Performance analysis
Capacity checking
Incident Management
Ticket administration
Change control administration
Take Help Desk calls and provide Level I/II support
System and Application administration
Main Duties and
Responsibilities:
Monitors and interprets system events and activity
Diagnose and remediate incidents
Escalate incidents to responsible parties that include senior technical specialist and vendors
Communicate system issue and incidents to impacted parties
Operate and exercise procedures according to established operational policies and procedures
Prepare and report on trend analysis, capacity planning and overall system health
Provide Level I problem solving response to end users to address simple hardware and application. Software and network problems that can be resolved in a few minutes
Provide Level II resolution to more complex issues that requires more detailed systems and application knowledge
Opens up problem reporting tickets and accurately uses all problem tracking software systems
Enterprise applications user profile administration
Adheres to other defined SOPs as required
Must be available to work different shifts that will include nights and weekends
Qualifications
A minimum of four years of experience in the IT industry
Experience in the technology field for hotels or gaming resorts preferred
Wide range of hardware and software experience
Two or more years of professional experience in pc/server/network architecture and operations
Two or more years of professional experience with Gaming systems, POS, Hotel PMS and ERP Systems.
Having an A
or MSCE a plus
The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.
As part of Seminole Gaming's employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:
Credit Check
Criminal Background Check
Drug Screen
For a listing of all opportunities at Seminole Gaming, please go to www.gotoworkhappy.com.
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
In addition to its two Seminole Hard Rock Hotels & Casinos, the Seminole Tribe owns and operates the five Seminole Casinos in Coconut Creek and Hollywood, on the Southeast coast in Immokalee near Naples, on the Brighton Reservation north of Lake Okeechobee, and on the Big Cypress Reservation south of Lake Okeechobee.
The Seminole Tribe has long been recognized for innovation in its gaming and other businesses. It opened the first high-stakes bingo hall and casino in the United States in 1979. That facility was the forerunner of the Indian Gaming movement throughout North America.
Analysts believe today's Seminole Tribe operates one of the most profitable gaming enterprises in the world. In March 2007, the Seminole Tribe of Florida acquired Hard Rock International, the first transaction of its kind by an Indian tribe. Hard Rock International is one of the most globally recognized music, entertainment, leisure and dining brands. It includes the world's largest collection of authentic music memorabilia. The deal also includes licensing or franchise agreements for additional restaurants, hotels and Hard Rock Live performance venues.
Responsibilities
The IT Operations Analyst II is responsible for monitoring, managing and responding to system alerts at the Operations Center and receiving calls to the Service Desk for help on the Enterprise Systems. Monitors and manages data information, including technical and administrative analysis, remediates or escalates incidents to the appropriate responsible parties. This includes the monitoring of applications, Network, Telecommunications, Guest facing computer services and trouble isolation and repair of identified and reported problems.
Operations Center and Service Desk
Responsibilities:
Central IT communications
Manage
Monitor
Diagnose
Report
Escalate
Document
Gather statistics
Performance analysis
Capacity checking
Incident Management
Ticket administration
Change control administration
Take Help Desk calls and provide Level I/II support
System and Application administration
Main Duties and
Responsibilities:
Monitors and interprets system events and activity
Diagnose and remediate incidents
Escalate incidents to responsible parties that include senior technical specialist and vendors
Communicate system issue and incidents to impacted parties
Operate and exercise procedures according to established operational policies and procedures
Prepare and report on trend analysis, capacity planning and overall system health
Provide Level I problem solving response to end users to address simple hardware and application. Software and network problems that can be resolved in a few minutes
Provide Level II resolution to more complex issues that requires more detailed systems and application knowledge
Opens up problem reporting tickets and accurately uses all problem tracking software systems
Enterprise applications user profile administration
Adheres to other defined SOPs as required
Must be available to work different shifts that will include nights and weekends
Qualifications
A minimum of four years of experience in the IT industry
Experience in the technology field for hotels or gaming resorts preferred
Wide range of hardware and software experience
Two or more years of professional experience in pc/server/network architecture and operations
Two or more years of professional experience with Gaming systems, POS, Hotel PMS and ERP Systems.
Having an A
or MSCE a plus
The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.
As part of Seminole Gaming's employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:
Credit Check
Criminal Background Check
Drug Screen
For a listing of all opportunities at Seminole Gaming, please go to www.gotoworkhappy.com.
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
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